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Capterra, Graphic Design Software (2023, 2024)
Last updated: September 1, 2026
Seller and scope
Merch Maker products (apparel, drinkware, accessories and other physical goods printed with your logo — "Merch") are sold directly by:
SMASHINGLOGO GmbH
Tulpengasse 13, 7400 Oberwart, Austria
Commercial register: FN 511617 d, Landesgericht Eisenstadt
VAT ID: ATU74309134
E-mail: support@smashinglogo.com
Unlike our digital products (where Paddle acts as Merchant of Record), SMASHINGLOGO GmbH is your contractual partner for all Merch orders. This policy applies to Merch orders only; for everything else, our Terms of Use apply.
Made-to-order products
Every Merch item is produced individually on demand: your logo is printed onto the product only after you place your order. Production and shipping are carried out by our print-on-demand fulfillment partner (Printful, Inc. and its fulfillment facilities), which produces your order at the facility closest to your delivery address. We do not hold pre-printed stock, and no two orders are alike.
The product previews shown in your merch shop are generated from the exact blank product, color and print position of your order. Minor deviations in color reproduction can occur due to screen settings and the printing process; they do not constitute a defect.
Prices, taxes and payment
Product prices are shown in your merch shop and again at checkout. The amount and the currency displayed on the payment page are what you are charged. Shipping costs are shown separately before you place your order.
Any taxes we are required to collect for your delivery address — for example VAT in the European Union, sales tax in the United States, GST/HST/QST in Canada or GST in Australia — are calculated at checkout from the address you enter. The payment page shows whether a price already includes tax or has tax added to it before you pay.
If an order has to cross a customs border to reach you, any import duties or charges levied by the destination country are payable by the recipient unless the payment page states otherwise. Orders are produced at the fulfillment facility closest to the delivery address, so for most orders this does not arise.
Payment is processed by Stripe. The payment methods available to you depend on your country and are shown at checkout — typically credit and debit cards and wallets such as Apple Pay or Google Pay, plus local methods where we support them. The contract is concluded when you complete the payment ("Pay" button); you will receive an order confirmation by e-mail.
Production and delivery times
Production typically takes 2–5 business days. Delivery typically takes an additional 3–7 business days where the order is produced in the same region it ships to, and 5–10 business days otherwise. These are estimates, not guaranteed delivery dates; individual orders can take longer, for example during peak seasons.
Shipping destinations
The countries we can deliver to are listed in the address step at checkout, and that list is authoritative for your order. We expand it step by step; this policy — including the consumer-rights section below — is written to apply in all of them.
Cancelling an order
Because production starts shortly after your order is placed, an order can only be cancelled as long as it has not entered production. If you want to cancel, contact support@smashinglogo.com immediately, quoting your order reference. Once an item is in production, it can no longer be cancelled or changed.
Personalized goods: no returns for change of mind
Merch products are made to your specifications and clearly personalized — they are printed with the logo you provide and cannot be resold to anyone else. For that reason we cannot accept returns or exchanges for reasons such as a wrong size selection or a change of mind. Please check the size guides, the colors and your logo preview carefully before ordering.
Nothing in this section applies to items that arrive misprinted, damaged or incorrect. Those are covered below, and your rights in that case are not limited by this policy. How the change-of-mind rules work in your market:
European Union and EEA. The statutory 14-day right of withdrawal (Widerrufsrecht) for distance contracts does not apply to goods made to the consumer’s specifications or clearly personalized, pursuant to Art. 16(c) of Directive 2011/83/EU on consumer rights — implemented in Austria by § 18 para. 1 no. 3 Fern- und Auswärtsgeschäfte-Gesetz (FAGG). Your conformity rights for defective goods under Directive (EU) 2019/771 are unaffected.
United States. There is no general statutory right to cancel an online purchase; the FTC’s Cooling-Off Rule covers certain sales made away from a seller’s normal place of business and does not apply to orders placed online. Returns of personalized goods are therefore governed by this policy, together with any mandatory rights under the law of your state.
Canada. There is no general change-of-mind right for online purchases. Where provincial consumer protection law grants a cancellation right for distance contracts — for example under the Ontario Consumer Protection Act, 2002 or the Québec Consumer Protection Act, which typically apply where required information was not disclosed or the goods were not delivered in time — that right remains available to you, as do the implied statutory warranties of your province.
Australia. We are not required to give a refund because you changed your mind, and for personalized goods we do not. This does not exclude, restrict or modify the consumer guarantees under the Australian Consumer Law: goods must be of acceptable quality, fit for their purpose and match their description, and where they are not you are entitled to a remedy — a replacement or refund for a major failure, or a repair or replacement otherwise.
Defective, damaged or incorrect items
If your order arrives with a print error, is damaged, or differs from what you ordered (wrong product, size or color on our side), we will provide a free replacement or a refund. Contact support@smashinglogo.com within 30 days of delivery, including your order reference and photos of the affected item. You do not need to return the defective item unless we ask you to.
Statutory warranty and consumer guarantees
We sell from Austria, so the statutory warranty for defects (Gewährleistung) under Austrian law applies to all Merch orders and is not limited by this policy. In addition, the mandatory consumer protection law of your own country of residence continues to apply and takes precedence wherever it gives you more — including the conformity rights of Directive (EU) 2019/771 in the EU and EEA, the consumer guarantees of the Australian Consumer Law, the implied warranties of your province in Canada, and any mandatory rights under your state’s law in the United States.
Nothing in this policy is intended to exclude, restrict or modify a right or remedy that cannot lawfully be excluded, restricted or modified.
Failed deliveries and address errors
Deliveries are made to the address you provide at checkout. If a delivery fails because of an incorrect or incomplete address, or because the shipment is not accepted or collected, we can arrange a reshipment; the additional shipping costs may be charged to you. If you notice an address error after ordering, contact us immediately — address changes are only possible before the order has shipped.
Contact
For any questions about your Merch order, shipping or this policy: support@smashinglogo.com. Please include your order reference (e.g. "MO…") in your message.
